Privacy Policy

Who we are

Heirs & Order™ is a trading name of Life and Soul Place Ltd, registered in England and Wales (company number 16827306). We are registered with the Information Commissioner’s Office (ICO), registration number ZC181045. Our website is www.heirsandorder.com.

What data we collect

When you use Heirs & Order™ we collect:

• Your name, email address, and contact details
• Information you provide in our document questionnaires including family details, asset information, and business details
• Payment information (processed securely by Stripe — we do not store card details)
• Website usage data via cookies

How we use your data

We use your data to:

• Prepare your personalised legal document pack
• Send you your documents and follow-up emails
• Manage your Vault membership if applicable
• Improve our services
• Comply with legal obligations

How long we keep your data

We retain your questionnaire data and document outputs for 3 years from the date of purchase. You can request deletion at any time by emailing hello@heirsandorder.com.

Who we share your data with

We do not sell your data. We share it only with:

• Stripe (payment processing)
• Our document preparation system
• Email service providers

All processors are GDPR compliant.

Your rights

Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion, restrict processing, and data portability. Email hello@heirsandorder.com to exercise any right.

Cookies

We use essential cookies to operate the site and analytics cookies to understand usage. You can manage cookies in your browser settings. For more detail, see our Cookie Policy.